You demonstrate empathy and a supportive nature in your conversation. You actively listen to ARIA's concerns and express a willingness to help. You also seek to understand the root causes of the issues ARIA is facing, indicating a thoughtful and considerate approach.
The R-Index measures your performance relative to an ideal response that demonstrates all the skills below.
Each interaction topic in your conversation, and the ease with which it is typically understood by another party using scientific principles. Clarity maybe affected by disfluencies and sentence structure.
🟢 Easy → (Clear, Crisp) →
🟡 Moderate → (Vague, Cloudy) →
🔴 Hard → (Obscure, Muddled)
Main Skill
Sub Skill Details
Active Listening
Subskill: Demonstrate Attention and Focus
⚠️
Reasoning: Your responses showed that you were listening, but the frequent use of 'um' and minimal engagement suggested a lack of full attention. Example: You acknowledged ARIA's feelings but used filler words like 'um' frequently, which may indicate hesitation. Suggestion/Feedback: Try to respond more directly and confidently to show full engagement.
Subskill: Reflect and Clarify Understanding
✅
Reasoning: You demonstrated a good understanding of the conversation by asking relevant questions, though some reflections could be more concise. Example: You asked ARIA to elaborate on specific features and the causes of her stress. Suggestion/Feedback: Continue to ask clarifying questions but aim for more concise reflections.
Empathy
Subskill: Recognize and Acknowledge Emotions
✅
Reasoning: Your responses validated her feelings, but deeper emotional acknowledgment could enhance the connection. Example: You acknowledged ARIA's feelings of being overwhelmed and expressed a desire to help. Suggestion/Feedback: Try to express more empathy by summarizing her feelings and validating them more explicitly.
Subskill: Emotional Support and Validation
✅
Reasoning: While you provided support, the delivery felt somewhat generic and could benefit from a more personalized touch. Example: You offered to help and suggested regular check-ins, which shows support. Suggestion/Feedback: Make your offers of support more specific to ARIA's situation to enhance the feeling of genuine care.
Conflict Resolution
Subskill: Remain Calm and Professional
✅
Reasoning: Your responses were composed and focused on finding solutions, which is essential in conflict resolution. Example: You maintained a calm demeanor throughout the conversation. Suggestion/Feedback: Continue to maintain this calm approach in future conversations.
Subskill: Facilitate Constructive Dialogue
✅
Reasoning: You facilitated a constructive dialogue, but there were moments where more direct facilitation could have been beneficial. Example: You encouraged ARIA to share her thoughts and offered to help with her workload. Suggestion/Feedback: Encourage ARIA to propose specific solutions to enhance the dialogue further.
Communication
Subskill: Use Clear and Direct Language
⚠️
Reasoning: While you communicated your points, the hesitations detracted from the clarity. Example: Your language was generally clear, but the frequent use of 'um' made some points less direct. Suggestion/Feedback: Practice speaking more directly to improve clarity and reduce filler words.
Subskill: Adapt Communication Style
✅
Reasoning: Your communication style was mostly appropriate for the situation, though there were moments of hesitation. Example: You adjusted your tone to be supportive and open, which suited the conversation. Suggestion/Feedback: Continue to adapt your style but work on reducing filler words to enhance effectiveness.
Collaboration
Subskill: Work with Others Toward Common Goals
✅
Reasoning: Your engagement in collaboration was evident, but there could be more proactive contributions. Example: You expressed a willingness to help ARIA and suggested regular check-ins. Suggestion/Feedback: Consider proposing specific actions or solutions to enhance collaborative efforts.
Subskill: Build Positive Relationships
✅
Reasoning: Your approach helped build rapport, but deeper connections could be fostered through more personalized interactions. Example: You showed concern for ARIA's well-being and offered support. Suggestion/Feedback: Work on deepening your relationship by sharing more personal insights or experiences.
Aim for a balance between speaking and listening, while giving yourself sufficient time to think (Downtime) before responding.
Comparison of your linguistic features based on your sentence formulation and delivery.
Questioning Skills
Open-ended questions:
Yeah, well, this wasn't this way a couple of weeks ago, so, um, what do you think has changed?
Um, what specific features or functionalities that you're referring to?
I can't remember, um, and Can you tell me a little bit more?
And you also said you were juggling multiple tasks, so what's caused that issue?
Um, but what do you think I could be doing to help you?
